SPA sounds authentic and pure without being sad, boring or old-fashioned: a human feel needs to be added. Everything the brand represents was captured in 5 notes, combined with the essence in the piano-only version.
Consistent Communication Touchpoints
Touchpoints are the various opportunities where customers ‘touch’ the brand. At each and every one of these points, brands should give the customer a consistent experience, reinforcing its identity and fulfilling its promise.
Mozart said “The music is not in the notes, but in the silence between”. Deploying the sound identity consistently makes your brand stronger. But it’s equally important to avoid sound pollution and overload. Sound should be used only when it amplifies.